Accessibility Statement

Datun exists for the 600 million Indians who cannot easily reach a dentist. Disability and distance compound each other: a patient who is blind, low-vision, motor-impaired, or relying on an older device often has the fewestalternatives when dental pain strikes. For us, accessibility is therefore not a compliance checkbox — it is the product working as intended. “Everyone Deserves a Doctor” includes everyone.

Datun Health Private Limitedcommits to conforming with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the W3C and standardised as ISO/IEC 40500. This also aligns Datunwith India’s Rights of Persons with Disabilities Act, 2016 and IS 17802, and with the European standard EN 301 549 referenced by the European Accessibility Act.

Datun is partially conformant with WCAG 2.2 Level AA. “Partially conformant” means most content fully meets the standard, and the exceptions are known, listed in Section 4 below, and scheduled — not discovered by our users.

Conformance is verified continuously rather than periodically: every proposed code change must pass an automated accessibility gate before it can ship (Section 5). A change that introduces a WCAG violation is blocked the same way a change that breaks the database would be.

Accessibility at Datun is engineered in layers, each one verified by machines on every change:

• Keyboard-first operation. Every interactive element is reachable and operable by keyboard alone, a “skip to main content” link is the first stop on every page, focus is always visible, and the sticky header can never hide the element you are focused on.
• Screen-reader support. Semantic landmarks, labelled controls, live announcements for page changes and upload progress, and correct language tagging across all 10 supported languages so pronunciation engines read Hindi as Hindi, Tamil as Tamil.
• Readable by design. Color contrast meets or exceeds the 4.5:1 (text) and 3:1 (interface) ratios in both light and dark themes; color is never the only carrier of meaning; layouts reflow without horizontal scrolling at 400% zoom.
• Touch that forgives. Interactive targets meet the WCAG 2.2 minimum size on the budget phones most of our patients use.
• Sign-in without memory tests. Password fields accept paste and work with password managers; phone sign-in uses SMS codes; nothing requires transcription from memory (WCAG 2.2 Accessible Authentication).
• Motion that respects you. Every animation honours the system “reduce motion” setting.

We list these because hiding them would only outsource the discovery to a patient in pain. Each has an owner and a scheduled fix on our public-facing roadmap:

• Consultation PDFs are not yet tagged. The downloadable summary works visually but does not yet carry the structural tags screen readers need. Tagged-PDF generation ships with the consultation-report work; until then, the same guidance is fully accessible in the web conversation itself.
• Photo guidance is visual-first today. Dental-photo capture currently relies on on-screen framing cues; richer non-visual capture guidance and AI-written photo descriptions are scheduled alongside the photo-upload upgrade.
• Voice features will launch with captions — not before. Upcoming voice input/output ships with synchronized text equivalents from day one; we mention it here so the commitment is on record before the feature exists.

Datun uses a defence-in-depth assessment approach rather than a once-a-year audit:

• On every code change: static accessibility linting, component-level audits, and full-page audits with axe-core (the industry-standard WCAG engine) across desktop and mobile viewports, in light and dark themes — plus Lighthouse accessibility scoring with a hard minimum. A failing check blocks the change.
• Every month: a scripted manual audit with the NVDA screen reader covering the complete patient journey, because roughly half of real-world accessibility barriers are only findable by a human.
• Evidence, retained: machine-readable audit results from every change are archived, giving us — and any regulator or partner who asks — a continuous conformance trail instead of a stale certificate.

Datun is tested with current versions of Chrome, Edge, Firefox and Safari, on Android and iOS, and with the NVDA screen reader on Windows plus VoiceOver on iOS. The interface is designed mobile-first for entry-level Android devices on constrained networks, and remains functional with JavaScript execution delayed on slow connections.

If any part of Datun is difficult or impossible for you to use, please tell us. Accessibility reports go to the same channel as medical-safety issues and are prioritised the same way.

• WhatsApp: +91 87960 64170 — the fastest route, and the one most of our patients already use.
• Email: support@datunai.com

We aim to respond within 2 business days and to fix confirmed accessibility barriers with the urgency of a product defect — because that is what they are.

This statement was prepared on June 12, 2026and reflects an engineering-led self-assessment backed by the continuous automated verification described in Section 5. It is reviewed and updated whenever the product’s accessibility posture materially changes, and at minimum every six months.